Delete your account.

Open Mulki and sign in, with UAE PASS, Apple, Google or email. Go to Profile, then Account details, and tap Delete account. Confirm. Your account is closed and you are signed out immediately. Your data is permanently removed after a 30-day grace period. If you change your mind, email [email protected] before the date shown in the app and we will restore it.

If you no longer have the app installed, or cannot sign in, write to [email protected] with the subject line 'Account deletion'. Send it from the email address linked to your Mulki account and include your full name. We will verify that the request comes from the account holder before acting on it. We confirm receipt within one business day and complete the deletion within 30 calendar days. There is no fee.

Your identity and contact details: name, email address, mobile number and, for UAE PASS accounts, your Emirates ID number, nationality and gender. Your property portfolio: title deeds, Ejari registrations, and everything you added yourself, including rental terms, expenses, mortgages, payment plans, and uploaded documents. Your settings, notification preferences, push tokens, and app sessions on every device. Your UAE PASS consent for Mulki is revoked, so we can no longer retrieve records linked to your Emirates ID.

Records of paid service bookings are kept for the period required by UAE commercial and tax law, in a minimised form: reference, amount, date, and counterparty. They are no longer linked to your identity. Anonymous, aggregated analytics are kept indefinitely. By definition they cannot be tied back to you. Encrypted backups roll over on a fixed schedule, so a copy of your data may persist in a backup for up to 30 days after deletion completes. Backups are never used to restore deleted accounts.

You do not have to close your account to remove individual items. Properties, documents, expenses, and rental records can each be deleted from within the app. To withdraw a specific consent, or to have something removed that is not self-serve, write to [email protected] and tell us what you want gone. The same identity check and 30-day timeline apply.

This page covers deletion only. For everything else we do with your data, and the rights you hold over it under the UAE Personal Data Protection Law, see our privacy policy at mulki.ae/privacy. For any question about a deletion request, write to [email protected].