Refunds and cancellations.

This policy applies to services you book and pay for through Mulki, such as property management, certified valuations, snagging inspections, maintenance, and other services in the Mulki app. Mulki's core platform is free. There is nothing to refund for using the app itself.

When you confirm a booking, you pay the price shown in AED. The payment is held by Mulki and is only released to the provider after the service has been delivered. Payments are processed by our licensed payment partners, Stripe and Paymob. Mulki never sees or stores your card number.

Before payment: you can cancel at any time from the booking screen in the app. Nothing is charged. After payment, before the service starts: you can cancel from the booking screen and receive a full refund, including any Mulki fees. Once the service has started: the booking can no longer be cancelled in the app. Write to [email protected] and we will work out a fair outcome with you and the provider, based on the work already done. If a provider cancels or fails to show up, you receive a full refund, and we will offer to rebook you with another provider.

If the service was not delivered as described, write to [email protected] within 7 days of completion, with photos or details where possible. We will review the case with the provider and, where the provider is at fault, arrange either a fix at no cost to you or a full or partial refund.

Some services are complete the moment they are delivered. Once a certified valuation report, a snagging report, or a similar written report has been issued to you, its fee is not refundable, except where the report contains a material error that the provider will not correct. Government and third-party fees paid on your behalf, such as DLD, DTCM, or visa application fees, are passed through at cost and cannot be refunded by Mulki once submitted.

Refunds go back to the card or payment method you used, in AED. We start the refund within 2 business days of approving it. Your bank usually shows it within 5 to 10 business days. We do not refund in cash or to a different card.

Nothing in this policy limits the rights you have under UAE consumer protection law.

For cancellations, refunds, or any problem with a booking, write to [email protected] with your booking reference. We reply within one business day. Mulki is operated by Mulki Tech F.Z.E, Ajman Free Zone C1 Building, Ajman, United Arab Emirates.